Terms of Service

Nexus Elite Pro LLC · 8735 Dunwoody Place Ste R, Atlanta, GA 30350 · [email protected] · Effective: October 1, 2026

Please read section 20 carefully. It says most disputes will be settled by individual arbitration instead of in court, and that you give up the right to bring or join a class action. You can opt out within 30 days.

1. Who we are and what these terms cover

Nexus Elite Pro™ is a creative app for Windows 10 and 11 made and sold by Nexus Elite Pro LLC, a Georgia limited liability company ("we", "us", "our"). These terms are an agreement between you and us. They cover the desktop app (including its end-user license), Ask Nexus, any cloud features, our website and support (together, the "Service").

These policies are part of these terms: the Privacy Notice, the Acceptable Use Policy, the Refund and Cancellation Policy and the Copyright and DMCA Policy. By installing, activating or using the Service, or by buying a plan, you agree to these terms. If you use the Service for a business, you agree for that business and confirm you have authority to do so.

2. Who can use Nexus Elite Pro™

You must be at least 18 years old (or the age of majority where you live) to buy a plan or hold a license. Teenagers aged 13 to 17 may use the free taster only with a parent or guardian's permission and supervision. The Service is not for children under 13.
You can't use the Service if you are barred from doing so under U.S. law or the law where you live, including sanctions laws (see section 22), or if we have previously terminated your license for breaking these terms.

3. Your account and license key

Sign-in on your PC. The app's username and password are stored only on your computer. We don't receive them and can't recover them for you, so keep your recovery codes safe.
License key. When you buy a plan, you get a license key by email and on the thank-you page. You activate the app by entering it. Keep it private: anyone with your key can use your plan. Tell us right away if you think it has been misused.
Accurate details. Use a real email address you control for purchases, because it's how we reach you about billing, renewals and changes.
You are responsible for activity under your license key.

4. Your license to the app

The app is licensed, not sold. Subject to these terms and your plan, we give you a personal, non-exclusive, non-transferable, revocable license to install and use the app.

Devices. Each paid license is for one person on up to 3 Windows devices that you own or control. You can remove a device in the app's settings to free up a slot. Team plans, if offered, follow the seat and device numbers shown at purchase.
License checks. When you're online, the app checks your license with our server from time to time (about once a day). It keeps working offline for a grace period, currently 30 days. If the grace period runs out, the app keeps opening and exporting your projects in free-taster mode until it can check again. We never lock your files.
Free taster. The free taster is for personal, non-commercial use and adds a watermark and a 720p export limit. Paid and lifetime plans include commercial use of what you export.
You may not:
- copy, sell, rent, lend, share, sublicense or transfer the app or a license key, or let more people or devices use it than your plan allows;
- reverse engineer, decompile or disassemble the app, except to the extent the law allows it despite this limit;
- get around license checks, device limits, watermarks, credit limits or our safety filters;
- remove our trademarks, copyright notices or the third-party notices that ship with the app;
- use the app or its output to build a competing product or to train a competing AI model.
Open-source parts. The app includes open-source components. Each is licensed under its own terms, listed in the third-party notices that come with the app. Nothing in these terms limits your rights under those licenses.
Ownership. We (and our licensors) keep all rights in the app, the Service, our templates and our trademarks. Nexus Elite Pro™ is a trademark of Nexus Elite Pro LLC. Using the app doesn't give you any right to our marks.
Feedback. If you send us ideas or suggestions, we may use them without owing you anything.

5. Plans, prices and automatic renewal

What you're agreeing to. At checkout we show the plan, price, billing period, what's included, when the launch price ends and the regular price after it, and how to cancel. We ask for your clear agreement to those renewal terms before we charge you, and we ask you to confirm: "I agree to the Terms, including providing diagnostic reports for support." (see section 14A).
Automatic renewal. Monthly and annual plans renew automatically at the end of each period, and your payment method is charged at the start of each new period until you cancel.
Launch prices. Launch prices apply to your first 12 months on a monthly plan, or your first annual term. After that, the regular price shown at checkout applies. We email you at least 30 days before your price changes.
Other price changes. If we change a plan's regular price, we'll email you at least 30 days before it applies to you, and the new price starts only at your next renewal. You can cancel before then.
Reminders. For annual plans, we email a reminder before each renewal.
Cancelling. You can cancel online at any time, using the link in your receipt or account, or by emailing [email protected]. Cancelling stops future charges. You keep your plan until the end of the paid period, then the app moves to the free taster. There are no cancellation fees.
Payment partner. Purchases are processed by our payment partner, which may act as the reseller ("merchant of record") of your order. It is named at checkout and on your receipt. If it acts as merchant of record (we plan to use Paddle), its buyer terms and refund policy also apply to your purchase. We never see or store your full card number.
Taxes. Prices are in U.S. dollars. Sales tax, VAT or similar taxes are added where required and shown at checkout.
Failed payments. If a renewal payment fails, we or our payment partner may retry it. If it still can't be collected, the plan ends and the app moves to the free taster.

6. Lifetime plans

What "lifetime" means. "Lifetime" means the life of the product, not your life or ours. A lifetime plan (at launch, Founders Lifetime Solo) is a one-time payment for the on-PC features of the Nexus Elite Pro plan, desktop updates for as long as we sell the product, and the monthly cloud-credit allowance shown at purchase (which resets each month with no rollover).
One person, not transferable. A lifetime license is for one person on up to 3 devices. It can't be sold, transferred or shared.
Features. New features we create later may be offered as separate paid add-ons or plans, and may not be part of a lifetime plan. Features that rely on third parties (for example, a social network's posting API) can stop working if the third party changes or ends them.
If we stop selling the product. If we ever stop selling Nexus Elite Pro™, lifetime owners keep using the last version on their PCs, with all of that version's on-PC features. Before we turn off our license server, we will release a final update that lets lifetime licenses keep working without it.
If we end the cloud service. We'll give at least 12 months' notice before we permanently end cloud features. The desktop app and its on-PC features keep working.
Lifetime plans can be refunded within 14 days under our Refund Policy.

7. Cloud credits

What they are. Credits are units you use to run cloud features that we host. Work done on your own PC never uses credits. Before a cloud job runs, the app shows the most it can cost; credits are held for the job and only the amount used is charged. If a job fails or you cancel it, the held credits are returned.
No cash value. Credits are a limited license to use cloud features. They are not money, have no cash value, can't be exchanged for cash, and can't be sold, transferred or given to another account, except where the law requires otherwise.
Plan credits. Each paid plan includes a monthly allowance. On monthly and annual plans, unused credits roll over for up to 2 months, up to 2 times your monthly allowance, while the plan stays active. Lifetime-plan credits and free-taster credits reset each month and don't roll over. When a subscription ends, its unused plan credits expire at the end of the paid period.
Credit packs. Purchased credit packs expire 12 months after purchase. They stay usable if you move to the free taster before then.
Order of use. Credits that expire soonest are used first.
Prices. We may change the number of credits a cloud feature uses. The current cost is always shown in the app before a job runs.
We may cancel credits obtained through fraud, a payment that was reversed, or an error.

8. Refunds

Refunds and cancellations follow our Refund and Cancellation Policy. In short: a 14-day refund on your first purchase of a plan or lifetime plan if you've used few or no cloud credits, refunds of unused credit packs within 14 days, and any refund rights the law gives you.

9. The waitlist and pre-orders

Joining the Founders waitlist is free and doesn't commit you to buy. We take no payment before checkout opens. Waitlist pricing and Founders seats are offered on the terms and dates we announce at launch. They're limited and first come, first served, and a waitlist spot doesn't guarantee a seat. If we ever take a paid pre-order, we'll tell you the expected delivery date before you pay, and we'll ask you to confirm: "I agree to the Terms, including providing diagnostic reports for support." If we can't deliver by then, you can cancel for a full refund.

10. Your content: you own it

You own what you make. As between you and us, you own the content you import, record, type or create with the app and the results you export, including AI-assisted output, to the extent the law allows anyone to own it. We don't claim ownership of your content.
Your PC, your files. Most work happens on your own computer, and we don't receive it. Your projects and exports stay on your PC.
The permission you give us. If you choose to send content to a cloud feature we host, or to our support team, you give us a limited, worldwide, royalty-free permission to store, process and send that content back to you, only as needed to run that feature or answer your request, and only for as long as needed. The permission ends when the job is done and the content is deleted under our Privacy Notice.
We don't train AI on your content. We don't use your content, prompts or outputs to train or improve AI models, ours or anyone else's. Third-party services you connect with your own key follow their own policies (see section 14).
Your responsibility. You are responsible for your content and how you use it. You confirm you have all the rights, licenses and permissions it needs, including for music, footage, images, fonts, trademarks, and any person's name, voice or likeness. We are not responsible for content you upload, create or publish, and we don't review or approve it.
Library items. Templates, sample media and stock items found through the app keep their own license terms. Owning your finished project doesn't give you ownership of those items. Follow each item's license, including attribution and commercial-use limits.

11. AI features

What uses AI. Ask Nexus, some writing, voice, transcription, image and audio tools use AI. Some AI runs on your PC. Some uses a third-party service you connect with your own key.
Ask Nexus asks first. Ask Nexus builds a draft plan and does the free, on-PC steps right away. Anything that costs money, posts publicly or sends email waits for your approval. You are responsible for what you approve.
AI can be wrong. AI output may be inaccurate, incomplete, offensive or out of date, and may sound confident when it's wrong. Review everything before you rely on it or publish it. Don't treat it as professional (legal, medical, financial, tax or similar) advice.
Output may not be unique. Similar prompts can produce similar results for other people. We can't promise your output is unique or that you can register it as your own.
No rights warranty. We don't promise that AI output is free of third-party rights. Before you use it commercially, check it the same way you would any other material.
Labeling. The app can add an AI label when you post or export. You are responsible for following each platform's rules and any law that requires you to disclose AI-generated or altered content.
Refusals. The app has a built-in rights check that refuses some requests it recognizes as likely infringing or harmful (see the Acceptable Use Policy). It is not perfect, and passing it doesn't mean your content is lawful.
Voice cloning and avatars. Voice cloning and on-camera avatar video are turned off in this version. If we turn them on later, they will require recorded consent from the person whose voice or likeness is used, and we'll update these terms and our Privacy Notice first.

12. Rules for using the app

You agree to follow our Acceptable Use Policy. It bans, among other things, infringing content, deepfakes and impersonation, using someone's voice or likeness without consent, child sexual abuse material, harassment, election misinformation, spam and malware. You also agree to follow the law and the rules of each platform you post to or send email through.

13. Copyright complaints

We respond to copyright notices under the Digital Millennium Copyright Act, and we terminate repeat infringers in appropriate circumstances. See our Copyright and DMCA Policy.

14. Third-party services and your own keys

Your keys, your accounts. Some features connect to services run by other companies using your own account, API key or developer app. These include Anthropic (Claude), ElevenLabs, social networks (such as YouTube, Facebook, Instagram, Threads, TikTok, X, LinkedIn, Pinterest, Bluesky, Mastodon and Google Business Profile), your email provider, your own Cloudflare R2 storage, and stock-media libraries. When you use them, the content needed for that task goes directly from your PC to that company.
Their terms apply. Your use of each service is governed by your agreement with that company, including its usage policies, prices and data practices. You're responsible for following them and for any fees they charge you. For example, depending on its settings, a provider may keep or use what you send it.
Test mode. The app starts in Test mode, in which these paid and outgoing services send nothing. When you turn Test mode off, you are choosing to send content to those services.
Not our services. We don't control third-party services and aren't responsible for their availability, changes, output, costs, or how they handle your data. They may change or stop working with the app at any time.
Keeping keys safe. Keys and tokens you enter are stored on your PC. Protect your Windows account, because anyone who can sign in to it may be able to read them.

14A. Support and diagnostics

Your agreement. As a condition of buying a plan and of getting support, you agree that when you ask us for support or troubleshooting, you'll provide the diagnostic reports the app generates for that request. If you choose not to, we may not be able to fix the problem.
What a report contains. The app and edition version; your Windows version; your PC's processor, graphics card and memory; free disk space; which engines are installed and ready; recent errors (error codes, error types and where in the app's own code they happened, not the error text); license status with the key masked; and app settings with every secret (passwords, keys and tokens) removed and personal text replaced.
What it never contains. Your content: your projects, media, scripts, voices, uploads and prompts. It also leaves out your file names, folder paths, passwords, API keys and tokens.
You see it and you send it. The app never sends a report by itself. It shows you the exact report first. When you press Send, it saves the report on your PC as a .zip file and opens an email to [email protected] for you to attach it and send.
How we use it. Only to troubleshoot your problem, keep the Service secure and improve its reliability. We don't sell it, use it for advertising or use it to train AI.
How long we keep it. 90 days after we receive it. Then we delete it. Our Privacy Notice has the details.

15. Updates, changes and ending features

We may release updates that fix problems, add or change features, or remove features that have become unsafe, unlawful or impractical, including when a third party changes or ends a service the app relies on.
If a change materially reduces what a paid plan includes during a period you've already paid for, we'll tell you in advance. You can cancel and get a pro-rated refund of the unused part of that period.
Beta or preview features are offered as they are, may change or end at any time, and may not work perfectly.

16. Suspension and termination

By you. You can stop using the Service and cancel your plan at any time.
By us. We may suspend or end your license, cloud features or access to our website if you seriously or repeatedly break these terms or the Acceptable Use Policy, don't pay, put others or our systems at risk, or if the law requires it. Where reasonable, we'll tell you why first and give you a chance to fix it. We may act immediately for serious harm, such as anything involving child safety, fraud or attacks on our systems.
Refunds on termination. If we end your plan without cause, we'll refund the unused part of any prepaid period. If we end it because you broke these terms, no refund is due unless the law requires one.
What happens next. When a license ends, the app moves to the free taster or stops activating, and any credits end. Your projects and exports stay on your PC. Sections that by their nature should continue (such as ownership, disclaimers, limits of liability, indemnity and disputes) continue after termination.

17. Disclaimer of warranties

To the fullest extent the law allows, the Service, the app, AI output and third-party content are provided "as is" and "as available", without warranties of any kind, whether express or implied. That includes implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. We don't promise that the Service will be uninterrupted, error-free, secure or compatible with every PC, that it will meet your needs, or that any content or output will be accurate or lawful to use. Keep your own backups of your work.

Some places don't allow these exclusions, so some may not apply to you. If you are a consumer, you keep any rights the law gives you that can't be waived.

18. Limitation of liability

To the fullest extent the law allows:

we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, content, goodwill or business opportunities, even if we were told they were possible; and
our total liability for all claims about the Service or these terms is limited to the greater of (a) US $100 or (b) the amount you paid us for the Service in the 12 months before the event that led to the claim.

These limits don't apply to liability that the law doesn't allow us to limit, such as for fraud, gross negligence, willful misconduct, or death or personal injury caused by our negligence.

19. Your responsibility to us (indemnity)

If someone makes a claim against us because of your content, your use of the Service, your use of third-party services through the app, or your breaking these terms, the law or someone else's rights, you agree to defend us (if we ask) and to pay the resulting losses, damages, fines and reasonable legal fees. This covers Nexus Elite Pro LLC and its owners, managers, employees and agents. We'll tell you about the claim, and we may choose to control the defense. If you are a consumer, this applies only to the extent the law allows.

20. Disputes: arbitration and class-action waiver

This section applies if you live in the United States. It doesn't apply to consumers in the EU, EEA, UK or Switzerland.

Talk to us first. Before starting any formal case, email [email protected] with your name, contact details, the problem and what you want. We'll do the same for you. Both sides will try in good faith to resolve it within 60 days.
Binding individual arbitration. If it isn't resolved, you and we agree that any dispute about the Service or these terms will be decided by binding arbitration on an individual basis, not in court. The American Arbitration Association (AAA) will run the arbitration under its Consumer Arbitration Rules. The hearing can be held by video or phone, or in the county where you live. The arbitrator can award the same individual relief a court could. The Federal Arbitration Act governs this section.
Exceptions. Either side may bring an individual claim in small-claims court if it qualifies. Either side may also go to court to stop infringement or misuse of intellectual property, or misuse of the Service.
Costs. Filing fees follow the AAA's consumer fee rules. We won't seek our legal fees from you unless the arbitrator finds your claim was frivolous.
No class actions. You and we may bring claims only individually, not as a plaintiff or class member in any class, collective or representative action. You and we both give up any right to a jury trial. If this class-action waiver is found unenforceable for a claim, that claim goes to court instead of arbitration, and the rest of this section still applies.
Mass filings. If 25 or more similar claims are filed by or with the same lawyers or organized group, they may be handled in batches under the AAA's mass-arbitration rules.
Your right to opt out. You can opt out of this arbitration agreement within 30 days of the day you first accept these terms. Email [email protected] with the subject "Arbitration opt-out", your name, and the email address you used to buy. Opting out doesn't affect any other part of these terms.
Changes. If we make a material change to this section, it won't apply to a dispute we already knew about, and you can reject the change by emailing us within 30 days.

21. Governing law

Georgia law governs these terms, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs section 20. Any claim that isn't arbitrated will be heard only in the state or federal courts in Fulton County, Georgia, and both sides agree to those courts' jurisdiction. If you're a consumer outside the United States, you also keep the protection of the mandatory laws of the country where you live, and you can bring claims in your local courts where the law allows it.

22. Export and sanctions

The app is subject to U.S. export-control and sanctions laws. You confirm you are not in a country or region under a comprehensive U.S. embargo, and not on a U.S. government list of restricted parties. You agree not to export, re-export or use the Service in breach of those laws.

23. Changes to these terms

We may update these terms as the Service and the law change. We'll post the new version here with a new effective date. For material changes, we'll email you and show a notice in the app or on our website at least 30 days before they take effect, unless a change is needed sooner for legal or safety reasons. If you don't agree, stop using the Service and cancel before the change takes effect; for a paid period, you can ask for a pro-rated refund of the unused part. Continuing to use the Service after a change takes effect means you accept it.

24. General terms

Whole agreement. These terms and the policies they link to are the whole agreement between you and us about the Service.
Severability. If any part is found unenforceable, it will be changed only as much as needed to make it enforceable, and the rest stays in effect.
No waiver. If we don't enforce something right away, we haven't given up the right to enforce it later.
Assignment. You can't transfer these terms or your license without our written consent. We may transfer them to a company that takes over the Service, and we'll tell you if that happens.
Events beyond control. Neither side is responsible for delays caused by events beyond its reasonable control, such as outages at a hosting or AI provider, natural disasters or government action.
Notices. We'll send notices to the email address on your purchase. Send notices to us at [email protected] or by mail to the address below.
Independent parties. Nothing in these terms makes us partners, employees or agents of each other.
Language. If we translate these terms, the English version controls where the law allows.

25. Contact

Nexus Elite Pro LLC · 8735 Dunwoody Place Ste R, Atlanta, GA 30350 · [email protected]. Support is by email.