Refund and Cancellation Policy
Nexus Elite Pro LLC · 8735 Dunwoody Place Ste R, Atlanta, GA 30350 · [email protected] · Effective: October 1, 2026
We want you to be glad you bought Nexus Elite Pro™. This page explains when you can get your money back and how cancelling works. It is part of our Terms of Service. Nothing here takes away any refund right you have under the law where you live.
At a glance
| What you bought | Refund |
|---|---|
| First purchase of a monthly or annual plan | Full refund if you ask within 14 days and have used few or no cloud credits (see section 1). |
| Founders Lifetime Solo (or another lifetime plan) | Full refund if you ask within 14 days and have used few or no cloud credits. The license ends when refunded. |
| Credit pack (top-up) | Refund within 14 days if none of the pack's credits were used. Not refundable once any are used. |
| Monthly renewals | Not refunded. Cancel any time to stop the next charge. |
| Annual renewals | Refund if you ask within 14 days of the renewal charge and haven't used credits from the new year. |
| Failed cloud jobs | Never charged. Credits held for a job that fails or is cancelled go back to your balance automatically. |
| Free taster | Free, so there is nothing to refund. |
| Waitlist / pre-order | Nothing is charged. You pay only if you choose to buy once checkout opens. |
1. The 14-day first-purchase guarantee
If Nexus Elite Pro™ isn't right for you, ask for a refund within 14 days of your first purchase of a plan or lifetime plan. We'll refund it in full, as long as you have used no more than 10% of the cloud credits that came with it. Work done on your own PC (editing, clips, captions, local voices, the local AI writer) doesn't count, only cloud credits, because those cost us real money to run.
If you used more than that, contact us anyway. We'll look at what happened and may offer a partial refund.
The guarantee applies once per customer. If you buy again after a refund, the new purchase isn't covered by the guarantee (your legal rights still apply).
2. Subscriptions (monthly and annual)
- Renewal: plans renew automatically at the end of each month or year until you cancel. Launch prices last for your first 12 months (or first annual term); after that the regular price shown at purchase applies. We email you at least 30 days before your price changes.
- Cancelling: you can cancel online at any time from the link in your receipt, or by emailing [email protected]. Cancelling stops the next renewal. You keep your plan until the end of the period you've paid for.
- No cancellation fees. We don't charge early-termination fees.
- Monthly renewals are not refunded. If something went wrong (for example, you were charged after cancelling, or charged twice), contact us and we'll fix it.
- Annual renewals: we email a reminder before your annual plan renews. If you didn't mean to renew, ask within 14 days of the renewal charge and, as long as you haven't used credits from the new year, we'll refund it.
- Price increases: if your price goes up and you cancel within 14 days of the first charge at the higher price, we'll refund the unused part of that charge.
3. Lifetime plans
- Lifetime plans have the same 14-day guarantee as section 1.
- When a lifetime plan is refunded, its license ends and the app returns to the free taster on your devices. Your projects and exports stay on your PC.
- "Lifetime" means for the life of the product, not your life. See the Terms for what happens if the product or the cloud service is ever discontinued.
4. Credits
- Credits have no cash value, can't be transferred or sold, and aren't refundable once used.
- Unused credits are not paid out when you cancel or when they expire.
- The app shows the most a cloud job can cost before it runs. If the job fails or you cancel it, the held credits are returned automatically.
- A credit pack can be refunded within 14 days of purchase if none of its credits have been used.
5. Customers in the EU, EEA, UK and Switzerland
If you are a consumer in the European Union, the European Economic Area, the United Kingdom or Switzerland, you have a legal right to withdraw from an online purchase within 14 days without giving a reason. To use it, email [email protected]; a simple statement that you are withdrawing is enough.
- We refund within 14 days of hearing from you, to the same payment method.
- For cloud services you asked us to start during the 14 days, we may keep a proportionate amount for the credits you actually used, as the law allows.
- For the downloadable app, the law can end the withdrawal right once you ask us to start the download or activation and confirm you understand that. Even then, the 14-day guarantee in section 1 still applies to you.
6. Chargebacks and payment disputes
Please contact us first; we can usually fix billing problems faster than a bank can. If you file a chargeback, we may pause the license and cloud features tied to that payment while the dispute is open. If the dispute is decided in your favor, the purchase is treated as refunded and that license ends. If a chargeback turns out to be fraudulent, we may close the account.
7. How refunds are paid
- Payments are handled by our payment partner, which may act as the reseller ("merchant of record") and is named at checkout and on your receipt. Its buyer terms also apply to your purchase, and it may process the refund for us.
- Refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them.
- Sales tax or VAT charged on a refunded purchase is refunded with it.
8. How to ask
Support is by email. Write to [email protected] from the address you used to buy, with your order number or the last 5 characters of your license key. We aim to answer refund requests within 3 business days.